Question 1

Emergency incidents (noise, damage, leakage or similar)

Accepted Answer

Emergency incidents

If you experience emergency incidents in your student housing such as vandalism, water leaks, electrical problems, insecurity, noise, or similar during SiS opening hours, contact the student housing office (51 83 33 00) as soon as possible.

Emergency incidents (After hours)

Contact Securitas (22 97 10 76) if you experience insecurity, noise, graffiti, vandalism, water leaks, electrical problems, or similar outside of SiS opening hours.

If you lose your keys outside of the student housing office's opening hours, Securitas will assist you with unlocking. This costs NOK 1,250.

Report faults or deficiencies

To report non-emergency faults and deficiencies in your student housing, use inquiries on Your Page at Uni Alltid. See how to report faults and deficiencies here.

Question 2

Fire and safety in student housing

Accepted Answer

Here you will find informational videos about the fire routines for our student housing. We have divided it into three categories:

What to do if there is a fire

What to do if there is a false alarm

How to avoid triggering the fire alarm

Fire instructions for SiS housing

To ensure fire safety in our residences, it is important that you, as a resident, familiarize yourself with this description. Failure to respond to alarms/fire, use of non-approved equipment, etc., may result in legal liability or financial responsibility. Only approved electrical equipment should be used. See the house rules and lease agreement for further information.

It is extremely important to avoid frequent unwanted alarms, as this contributes to a lack of response in the event of a real fire.

Fire instructions

In the event of an alarm, a message is automatically sent to the fire department, which will respond immediately.

Emergency number for fire tel. 110

Help others - try to extinguish if possible. (Where the alarm is triggered is shown on the display at the fire control panel)
Close doors and windows.

Wheelchair users: If you cannot get help, stay in your room or on the balcony, call the fire department at tel. 110 and wait for assistance.

Residents gather outside the building at the meeting point sign.

In the event of a false alarm – wait for instructions to return to the building.

If the alarm is triggered accidentally (steam, cooking fumes, showering, etc.):

Call the fire department – tel. 110 – report the false alarm, even if they are already on their way.

Reset the alarm at the fire control panel (see instructions at the main entrance)

Meet the fire department.

Firefighting equipment

Fire extinguishers are located in each residence/apartment and in common areas. It is your responsibility to familiarize yourself with their locations.

Escape routes

In the event of a fire, it is crucial for evacuation that residents are familiar with the applicable escape routes from the residence. Remember that the elevator does not operate during a fire. Escape routes and emergency exits must always be clear, in case of evacuation. This is a non-negotiable requirement from the fire department, and SiS may pursue violations of clear escape routes in relation to financial responsibility for property damage and loss of life and health. (This means it is not permitted to leave garbage bags, shoes, boxes, etc., in corridors and stairwells)

How to avoid alarms in the residence

Never leave the stove unattended when cooking

Use pots that are the right size for the burner, and remember the lid

Turn off the stove after use

Always use the exhaust fan when cooking. When using electronic equipment such as waffle irons, toasters, kettles, rice cookers, etc., always place them under the exhaust fan.

Keep ovens and stovetops clean. Burnt food residues can trigger the alarm.

Dismantling or covering smoke detectors can be life-threatening and will incur a fine

If irresponsibility is proven or the fire department responds due to a false alarm, costs will be charged to the resident according to the current price list.

Fire control panel

Familiarize yourself thoroughly with the panel. Feel free to contact SiS housing if you feel further training is necessary.
The fire control panel, along with instructions on how it works, can be found at the main entrance to the residence. In the event of an alarm, the panel shows where there is a fire or where an unwanted alarm has been triggered. This is important for extinguishing fires and especially for evacuation. Remember that the house manager has a master key.

In case of a false alarm

Did you trigger the fire alarm by mistake?

Then YOU must call 110 within 90 seconds to stop the fire department from responding.

We are billed 10,000 kroner for an unnecessary response. If you do not call in time, you will have to pay the bill.

Stove guard

If the cooktop and/or stove is not working, remember to check that the stove guard has not been activated. You can check this by pressing the sensor (white box) on the wall above the cooktops. It will beep before the power returns. If the stove still does not work, you must report the fault via Uni Alltid.

Madlamarkveien, 16.10.25

Question 3

Inquiries / report an error

Accepted Answer

Do you have questions about:

Living environment

Rent/contract

Faults in the residence

Use inquiries on Your Page at Uni Alltid.

See how to report faults and deficiencies here.

Question 4

Internet

Accepted Answer

Telia provides wireless internet, and this is included in the rent. Use the code on the router to connect.

If you have problems: Next to the cable input on the router, you will see a small hole labeled "reset." Use a paperclip, or something else small, to press the button and hold it for 10-15 seconds. The light on the router should blink. After removing the paperclip, wait about five minutes while the router performs a reset.

Question 5

Keys

Accepted Answer

Keys can be picked up at the student housing office on the third floor of the SiS student house. Remember to bring your admission proof and receipt for the paid semester fee.

If you lose your keys outside the student housing office's opening hours, Securitas (22 97 10 76) will assist you with unlocking. This costs NOK 1,250.

When moving out outside the student housing office's opening hours, you can leave the key in the slot outside the SiS student house on the UiS campus Ullandhaug. You will find this on the pillar outside the entrance facing the SiS sports center parking lot. Remember to place the key in an envelope marked with your name and housing address. Envelopes can be found next to the slot.

Question 6

House Hosts

Accepted Answer

Hanna-Nguyen Thie Thanh Ha

nguyenthithanhha0301@gmail.com / +47 998 98 296

The house host is the link between us and you as a tenant. They have several social and practical tasks such as:

🙋‍♀️ Welcoming new tenants and providing practical information upon moving in

🧹 Assisting with the organization of cleaning and tidying of common areas

💬 Organizing social activities

🤝 Contributing to a good living environment and preventing conflicts

The house host should not be contacted after 9:00 PM, and they have no responsibilities related to reporting issues with your accommodation. These should instead be reported to us through Unialltid or the SiS housing app.

Question 7

How long can I stay with SiS?

Accepted Answer

The maximum stay in our accommodations is five (5) years.

Question 8

Housing allowance

Accepted Answer

If you have children, you can apply for support from Husbanken.

Question 9

Animals

Accepted Answer

Pets are not allowed in SiS housing.

Question 10

Insurance

Accepted Answer

Remember renter's insurance when moving in with us – you are not covered by SiS's renter's insurance. You can check if you are insured through your parents' insurance, an organization you are a member of, or possibly purchase your own.

Why renter's insurance? If unforeseen events occur, such as fire, water damage, or burglary in your home or storage unit, this can lead to expenses and losses for you as a resident. You can use renter's insurance to limit your own financial loss in such cases.

Question 11

Subletting to other students

Accepted Answer

Click here to download the contract and rules for subletting. Remember that you are personally responsible for ensuring bills are paid on time, and for any damages to the residence, furnishings, or the property in general. The completed contract should be submitted to the SiS office in Kitty Kielland's house on Campus Ullandhaug.

Question 12

Rent

Accepted Answer

You don't need to pay a deposit to SiS housing. Electricity, internet, and laundry use are included in the rent.

The first rent payment is due after moving in, and you can find the invoice under economy on My page at Uni Alltid at the beginning of each month. The invoice is due on the 20th of the same month. Rent can also be paid with e-invoice. This comes pre-filled to your online bank, and you just need to confirm the payment. If you haven't paid the rent by the due date, you will be charged a late fee.

Question 13

Furniture and storage

Accepted Answer

Single rooms and single rooms with private bathrooms are furnished with a bed (90 cm), desk, and wardrobe.

Studio apartments are furnished with a kitchen, bed (90 cm), and wardrobe.

The one-bedroom apartments are unfurnished but have a kitchen and wardrobe.

The apartment is connected to a storage room.

Question 14

New contract

Accepted Answer

The lease is valid for one academic year. You will be offered an extension in mid-January. You must accept this contract by March 1st. The rent will be adjusted from July 1st.

Requirements for applying for an extension:
– Documentation of continued study rights must be provided
– All bills must be paid

Question 15

Termination

Accepted Answer

The notice period is two (2) months. You must terminate the housing on Min Side at Uni Alltid. Only this form of termination is accepted.

Question 16

Parking

Accepted Answer

General information about parking:
It is your responsibility to familiarize yourself with signage and current parking regulations. These can change, so it's important to check the information provided here against any updates.

Outlets from apartments or external outlets from our residences should not be used to charge electric cars. In places where we do not have our own charging stations, you must use a fast charger. To find these, use the Norwegian Electric Vehicle Association's overview of fast chargers on their website or app.

Decommissioned cars or other vehicles not in use weekly should not be parked in our parking spaces. These will be removed at the owner's expense.

Norvald Frafjordsgate

Parking for residents of Norvald Frafjordsgate is at Jernalderveien 57.
The parking lot has a charging station for electric cars with a payment solution.
Instructions can be found at the charging station and in the app 'Charge 365', which must be downloaded for access. Parking spaces belonging to the charging station should only be used by electric cars that are charging.

Residents who have a car must have parking permits. Parking permits can be collected at the reception, SiS housing.

We ask you to thoroughly familiarize yourself with the signage and current parking regulations for the area.

Question 17

Cleaning and tidying of common areas

Accepted Answer

Residents are responsible for keeping the common areas tidy and clean. If you have used the common areas, it is expected that you tidy up and clean after yourself so that it looks nice for the next person.

In addition, the landlord creates a cleaning schedule for the weekly cleaning of TV lounges and shared kitchens. This list shows which housing unit is responsible for cleaning each week and includes an overview of what needs to be done.

Question 18

Power outage

Accepted Answer

If the power has gone out in your student housing, but all other residences in the area are unaffected, check the fuse box in the common hallway. Contact us if you need help.

Has the power gone out in several buildings in the area, the entire street, or more? Check Lnett's pages for operational messages and faults for updates.

Stove guard (applies to apartments with kitchens)

If the hotplate and/or stove is not working, remember to check that the stove guard has not been triggered. You can check this by pressing the sensor (white box) on the wall above the hotplates. It will beep before the power returns. If the stove still does not work, you must report the fault via Uni Alltid.

Question 19

Trash

Accepted Answer

All waste must be sorted for recycling. Waste containers are located at Jernalderveien 57.

Do not leave trash next to the waste stations or in common areas. This will not be collected and will incur a fee.

During larger move-in and move-out periods, containers will be placed outside Jernalderveien 57.

Question 20

Moving out and cleaning

Accepted Answer

When you move out, the residence must be cleaned and handed over to SiS in the same condition as when you moved in.

You can return the key at the student housing office or in the slot outside the SiS student house on the UiS campus Ullandhaug. You will find this on the pillar outside the entrance facing the SiS sports center parking lot. Remember to put the key in an envelope marked with your name and housing address. Envelopes can be found next to the slot.

The residence will be inspected by the caretaker, and you will be billed for any damages or poor cleaning.

See cleaning rules inthis videoor read the points below. These must be followed to avoid fees.Note that not all points may apply to you, as student housing can be differently equipped.

Cleaning of the room/apartment:

Furniture and lamps are to be washed and/or vacuumed

Beds are to be wiped and vacuumed

Floors and baseboards are to be washed (remember to move beds, refrigerators, and other furniture to clean behind them)

Walls are to be washed

Ceilings are to be dusted with a damp cloth

Wardrobes are to be cleaned inside and out

Doors are to be washed

All windows are to be washed inside. The reversible windows are also to be washed outside

Kitchen in apartment:

Tidy and clean drawers and cabinets (including the tops of the cabinets), and clean the countertop

Wash walls and floors. Ceilings are to be dusted with a damp cloth

Clean the refrigerator, stove, and kitchen fan thoroughly, both inside and out

Clean behind and under the stove and refrigerator after they have been pulled out

Bathroom and toilet:

Mirrors, sinks, cabinets, and toilets are to be washed

Floors and walls are to be washed, and ceilings are to be dusted with a damp cloth

Door is to be washed

Common hallway:

Floors, walls, cabinets, and ceilings are to be dusted with a damp cloth

Storage room is to be tidied and vacuumed, and all contents removed

Shared kitchen:

Tidy and clean out drawers and cabinets

Remove food items from the refrigerator

Furthermore, refer to the duty roster and agreement with the other users of the kitchen on how shared cleaning should be conducted in connection with moving out

Question 21

Laundry

Accepted Answer

The entrance to the laundry room is to the right of the main entrance to Jernalderveien 57. You need a code to open the door. This is provided upon moving in.

Remember to keep the laundry room clean and tidy. Empty the filter in the dryer before and after use – this poses a fire hazard if not done.

Norvald Frafjords gate student housing

Where?

Address

Questions and answers

Norvald Frafjords gate student housing

Where?

Address

Questions and answers

Emergency incidents (noise, damage, leakage or similar)organic-down

Fire and safety in student housingorganic-down

Inquiries / report an errororganic-down

Internetorganic-down

Keysorganic-down

House Hostsorganic-down

How long can I stay with SiS?organic-down

Housing allowanceorganic-down

Animalsorganic-down

Insuranceorganic-down

Subletting to other studentsorganic-down

Rentorganic-down

Furniture and storageorganic-down

New contractorganic-down

Terminationorganic-down

Parkingorganic-down

Cleaning and tidying of common areasorganic-down

Power outageorganic-down

Trashorganic-down

Moving out and cleaningorganic-down

Laundryorganic-down